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Preguntas frequentes a Alumat Zeeman

Greenhouse parts

Does the Alumat Zeeman logo appear on all your products?

Some products bear the initials of Alumat Zeeman or the article number.

What if a product is not included in your product range?

Of course it’s annoying if you can’t find the part you’re looking for! Our extensive machinery enables us to engineer the production of various products on a project basis.

Do you have a catalogue you can send me?

Yes, contact our sales team.

Do you apply a minimum order quantity?

You can buy both large and small quantities from Alumat Zeeman. However, varying minimum order quantities may apply to specific products.

Are your parts delivered worldwide?

Alumat Zeeman exports internationally. Thanks to our vast experience we can guarantee trouble-free logistics, including flawless customs clearance.

Can I buy from Alumat Zeeman as a private individual?

It is possible to buy parts from Alumat Zeeman as a private individual. Please note that you cannot pay in cash. You can only pay by debit card or bank transfer.

Does Alumat Zeeman also sell used parts?

Alumat Zeeman does not sell used parts.

What are the payment terms?

The payment terms depend on the size of your order and/or credit limit, unless agreements to the contrary have been made.

What is the average turnaround time of an order?

The delivery time depends on the size of the project and/or order. You will receive an indication of how much time it is certain to take, together with your quotation. The sales team can give you an updated indicative delivery time at all times.

What about warranty?

Please contact us if you wish to lodge a warranty claim. You can do this by contacting our sales team or by calling +31 (0)88 4000 800. Please note that there are a number of conditions attached to claiming warranty. You will find these in our General Terms and Conditions. We have set out a number of important points below for your convenience.

  • Alumat Zeeman BV does not provide any guarantee on consumables.
  • For the rest, the warranty that the importer, manufacturer or agent has given Alumat Zeeman B.V. is provided.
  • All goods eligible for warranty or repair must be delivered to Alumat Zeeman B.V., carriage paid, accompanied by their purchase invoice. Failure to include a purchase invoice will invalidate all warranty claims.
  • The costs of shipment by Alumat Zeeman B.V. to the importer, manufacturer, etc. are at the expense of the customer, as are any costs charged to Alumat Zeeman B.V. by the manufacturer, importer, etc. All goods will be returned to the customer at the customer’s expense and risk.
  • Exclusively at the discretion of Alumat Zeeman B.V., defects to goods that were delivered to the customer which are covered by the warranty will be either repaired or replaced by new a new item if, in the opinion of Alumat Zeeman BV and/or the manufacturer, the defects can be attributed to construction flaws, the materials used or the particular model, resulting in the customer’s inability to use the item for the purpose for which it was intended.
  • All warranty claims shall lapse if the customer has independently made changes or repairs to the goods delivered to the customer, does not use these goods accurately according to the instructions provided or treats them injudiciously in any other way.

Greenhouse ventilation systems

What is the average turnaround time of an order?

The delivery time depends on the size of the project and/or order. You will receive an indication of how much time it is certain to take, together with your quotation. The sales team can give you an updated indicative delivery time at all times.

Can I buy subsystems from Alumat Zeeman?

Thanks to Alumat Zeeman’s extensive machinery, we are also able to produce subsystems.

How do I determine which ventilation system is right for me?

If you inform us about your location, greenhouse type and ventilation requirements we will be able to determine which type of ventilation system is best suited to your situation. Alumat Zeeman will be happy to give you obligation-free advice for your project. You can always rely on our expertise in finding an appropriate solution.

Can I receive an indication of the costs?

When you submit a quotation, we make a calculation so that we will be able to give you an indication of the costs. Contact our sales team.

Can I have a complete greenhouse built by Alumat Zeeman?

Alumat Zeeman does not build complete greenhouses. Of course, we have many connections with greenhouse builders who can supply you with a complete greenhouse. Alumat Zeeman is your supplier for parts, ventilation- and screen systems.

Can Alumat Zeeman supply and install complete systems?

Alumat Zeeman designs, produces and delivers complete systems. In cooperation with our regular partners, we can also take care of the necessary installation.

Does Alumat Zeeman also supply ventilation systems that keep insects out of the greenhouse?

Do you want to keep insects inside or outside the greenhouse? This can be achieved with insect nets that are fitted to the ventilation system.

What material are push rods made of?

Push rods are made of aluminum tubes. Alumat Zeeman mainly uses Contiflo tubes due to their durability.

What about warranty?

Please contact us if you wish to lodge a warranty claim. You can do this by contacting our sales team or by calling +31 (0)88 4000 800. Please note that there are a number of conditions attached to claiming warranty. You will find these in our General Terms and Conditions. We have set out a number of important points below for your convenience.

  • Alumat Zeeman BV does not provide any guarantee on consumables.
  • For the rest, the warranty that the importer, manufacturer or agent has given Alumat Zeeman B.V. is provided.
  • All goods eligible for warranty or repair must be delivered to Alumat Zeeman B.V., carriage paid, accompanied by their purchase invoice. Failure to include a purchase invoice will invalidate all warranty claims.
  • The costs of shipment by Alumat Zeeman B.V. to the importer, manufacturer, etc. are at the expense of the customer, as are any costs charged to Alumat Zeeman B.V. by the manufacturer, importer, etc. All goods will be returned to the customer at the customer’s expense and risk.
  • Exclusively at the discretion of Alumat Zeeman B.V., defects to goods that were delivered to the customer which are covered by the warranty will be either repaired or replaced by new a new item if, in the opinion of Alumat Zeeman BV and/or the manufacturer, the defects can be attributed to construction flaws, the materials used or the particular model, resulting in the customer’s inability to use the item for the purpose for which it was intended.
  • All warranty claims shall lapse if the customer has independently made changes or repairs to the goods delivered to the customer, does not use these goods accurately according to the instructions provided or treats them injudiciously in any other way.

Screening systems for horticulture

What is the average turnaround time of an order?

The delivery time depends on the size of the project and/or order. You will receive an indication of how much time it is certain to take, together with your quotation. The sales team can give you an updated indicative delivery time at all times.

Can I receive an indication of the costs?

When you submit a quotation, we make a calculation so that we will be able to give you an indication of the costs. Contact our sales team.

Can I have a complete greenhouse built by Alumat Zeeman?

Alumat Zeeman does not build complete greenhouses. Of course, we have many connections with greenhouse builders who can supply you with a complete greenhouse. Alumat Zeeman is your supplier for parts, ventilation- and screen systems.

Can Alumat Zeeman supply and install complete systems?

Alumat Zeeman designs, produces and delivers complete systems. In cooperation with our regular partners, we can also take care of the necessary installation.

What types of screening cloths does Alumat Zeeman supply?

Alumat Zeeman sells various types of cloths for the following purposes:

  • Blackout
  • Energy savings
  • Diffuse light
Is installing a screening system a lasting, durable solution?

Installing a screening system allows you to keep heat inside – or outside, if you prefer. This saves energy. Thanks to a screening system you can achieve the ideal climate for your crop and thus optimize crop growth.

What about warranty?

Please contact us if you wish to lodge a warranty claim. You can do this by contacting our sales team or by calling +31 (0)88 4000 800. Please note that there are a number of conditions attached to claiming warranty. You will find these in our General Terms and Conditions. We have set out a number of important points below for your convenience.

  • Alumat Zeeman BV does not provide any guarantee on consumables.
  • For the rest, the warranty that the importer, manufacturer or agent has given Alumat Zeeman B.V. is provided.
  • All goods eligible for warranty or repair must be delivered to Alumat Zeeman B.V., carriage paid, accompanied by their purchase invoice. Failure to include a purchase invoice will invalidate all warranty claims.
  • The costs of shipment by Alumat Zeeman B.V. to the importer, manufacturer, etc. are at the expense of the customer, as are any costs charged to Alumat Zeeman B.V. by the manufacturer, importer, etc. All goods will be returned to the customer at the customer’s expense and risk.
  • Exclusively at the discretion of Alumat Zeeman B.V., defects to goods that were delivered to the customer which are covered by the warranty will be either repaired or replaced by new a new item if, in the opinion of Alumat Zeeman BV and/or the manufacturer, the defects can be attributed to construction flaws, the materials used or the particular model, resulting in the customer’s inability to use the item for the purpose for which it was intended.
  • All warranty claims shall lapse if the customer has independently made changes or repairs to the goods delivered to the customer, does not use these goods accurately according to the instructions provided or treats them injudiciously in any other way.

Industrial processing

What are the payment terms?

The payment terms depend on the size of your order and/or credit limit, unless agreements to the contrary have been made.

Which delivery specifications should I keep in mind?

When you submit your request for quotation we would like to receive the material specifications, the desired quantities and a drawing or sketch of the product.

What are the wire diameters for bending and machining?

Alumat Zeeman processes wire in diameter sizes ranging from 0.8 to 6 mm.

Can I have products custom made?

This is certainly possible. Thanks to our versatile machinery, we at Alumat Zeeman are happy to make customized products.

What is your maximum length for sheet metal processing?

Alumat Zeeman processes sheets up to a maximum length of 6 meters.

Can Alumat Zeeman design specific parts for me?

Our vast experience in engineering and knowledge of greenhouses makes it possible for us to design and produce specific, customized parts.

Is production under a private label possible?

This is possible at Alumat Zeeman. We are happy to produce your products with our extensive machinery.

Which types of sheet metal can you process?

The following materials can be processed by us:

  • Steel
  • Pre-galvanized metal (sendzimir)
  • Aluminum
  • Stainless steel
  • Coated pre-galvanized metal sheets (sendzimir) (polyester 0.63 mm)

The above types of material are available from stock in various sizes and thicknesses.

What if I want to have another type of material processed?

We would be happy to look into the possibility of finding a solution in consultation with you.

Can I supply my own technical drawings? And in which formats?

You can certainly supply your own technical drawings. We can open drawings in all commonly used file types. You can also submit a sketch. If there are any uncertainties, we will send you a drawing for approval beforehand, so that we can be sure that your product will be made according to the correct specifications.

Can I have a sample sent to me?

Samples can be sent for specific products.

Can I supply my own materials?

It is possible to supply your own materials. However, in many cases this will not be necessary. Alumat Zeeman has a number of different materials in stock to make things easier for you.

Which materials do you have in stock?
  • Steel
  • Aluminium
  • Stainless steel
  • Pre-galvanized metal (sendzimir)
Which tube diameters are possible for rejuvenation?

We can rejuvenate tubes from roughly 12 to 120 mm in diameter. Do you have a specific type of processing in mind or do you need to have a tube processed with a different diameter? We will be happy to think along with you!

What types of tube processing work are performed at Alumat Zeeman?
  • Rejuvenation
  • Punching
  • Bending
What diameters of tubes do you have in stock?

We keep an extensive stock of Contiflo and aluminum tubes in stock. In addition to this, we also have various gas pipes.

Which thicknesses of sheet metal are possible for machining and delivery?

The following materials can be processed by us:

  • Steel
  • Pre-galvanized metal (sendzimir)
  • Aluminum
  • Stainless steel
  • Coated pre-galvanized metal (sendzimir) sheets (polyester 0.63 mm)

The above types of material are available from stock in various sizes and thicknesses.

Can Alumat Zeeman also make the necessary drawings?

Thanks to our vast experience in engineering, we are thoroughly familiar with making all types of technical drawings and will be happy to take care of this for you.

What is the maximum length of machined sheet metal available?

Alumat Zeeman processes sheet metal up to 6 meters in length and 2 meters in width.

Can I also have additional work carried out, such as welding, galvanizing or coating?

Our extensive machinery allows us able to perform many additional processing operations. We are happy to take care of such additional processing operations as galvanizing, coating and welding for you.

What kind of wire does Alumat Zeeman process?

The following materials can be processed at Alumat Zeeman:

  • Spring steel (stainless steel)
  • Galvanized steel
Can I have a tailor-made solution developed?

Alumat Zeeman has an expert team with a great deal of knowledge and experience which they are happy to put at your disposal for the creation of a suitable product. This can be applied not only to the horticulture sector, but also to other branches of industry.

What is the average turnaround time of an order?

The delivery time depends on the size of the project and/or order. You will receive an indication of how much time it is certain to take, together with your quotation. The sales team can give you an updated indicative delivery time at all times.

What about warranty?

Please contact us if you wish to lodge a warranty claim. You can do this by contacting our sales team or by calling +31 (0)88 4000 800. Please note that there are a number of conditions attached to claiming warranty. You will find these in our General Terms and Conditions. We have set out a number of important points below for your convenience.

  • Alumat Zeeman BV does not provide any guarantee on consumables.
  • For the rest, the warranty that the importer, manufacturer or agent has given Alumat Zeeman B.V. is provided.
  • All goods eligible for warranty or repair must be delivered to Alumat Zeeman B.V., carriage paid, accompanied by their purchase invoice. Failure to include a purchase invoice will invalidate all warranty claims.
  • The costs of shipment by Alumat Zeeman B.V. to the importer, manufacturer, etc. are at the expense of the customer, as are any costs charged to Alumat Zeeman B.V. by the manufacturer, importer, etc. All goods will be returned to the customer at the customer’s expense and risk.
  • Exclusively at the discretion of Alumat Zeeman B.V., defects to goods that were delivered to the customer which are covered by the warranty will be either repaired or replaced by new a new item if, in the opinion of Alumat Zeeman BV and/or the manufacturer, the defects can be attributed to construction flaws, the materials used or the particular model, resulting in the customer’s inability to use the item for the purpose for which it was intended.
  • All warranty claims shall lapse if the customer has independently made changes or repairs to the goods delivered to the customer, does not use these goods accurately according to the instructions provided or treats them injudiciously in any other way.
Which tube materials can be machined at Alumat Zeeman?

We can process many different types of tubes, including steel, aluminum or stainless steel tubes.

Webshop

What are the payment terms?

The payment terms depend on the size of your order and/or credit limit, unless agreements to the contrary have been made.

What is the average turnaround time of an order?

The delivery time depends on the size of the project and/or order. You will receive an indication of how much time it is certain to take, together with your quotation. The sales team can give you an updated indicative delivery time at all times.

What about warranty?

Please contact us if you wish to lodge a warranty claim. You can do this by contacting our sales team or by calling +31 (0)88 4000 800. Please note that there are a number of conditions attached to claiming warranty. You will find these in our General Terms and Conditions. We have set out a number of important points below for your convenience.

  • Alumat Zeeman BV does not provide any guarantee on consumables.
  • For the rest, the warranty that the importer, manufacturer or agent has given Alumat Zeeman B.V. is provided.
  • All goods eligible for warranty or repair must be delivered to Alumat Zeeman B.V., carriage paid, accompanied by their purchase invoice. Failure to include a purchase invoice will invalidate all warranty claims.
  • The costs of shipment by Alumat Zeeman B.V. to the importer, manufacturer, etc. are at the expense of the customer, as are any costs charged to Alumat Zeeman B.V. by the manufacturer, importer, etc. All goods will be returned to the customer at the customer’s expense and risk.
  • Exclusively at the discretion of Alumat Zeeman B.V., defects to goods that were delivered to the customer which are covered by the warranty will be either repaired or replaced by new a new item if, in the opinion of Alumat Zeeman BV and/or the manufacturer, the defects can be attributed to construction flaws, the materials used or the particular model, resulting in the customer’s inability to use the item for the purpose for which it was intended.
  • All warranty claims shall lapse if the customer has independently made changes or repairs to the goods delivered to the customer, does not use these goods accurately according to the instructions provided or treats them injudiciously in any other way.
Can I change my password for the online shop by myself?

Yes, you can do this via the My Account button in the online shop. You will have the opportunity to change your password there.

Can I provide an item with my own item number/description and barcode so that I can get the products delivered to me like this?

Yes, this is possible. Please contact our sales division for more information.

Is it possible to have the goods that I am purchasing packaged under a private label?

Yes, we can print your name, address and logo on the product label. However, you should bear in mind that conditions apply to such deliveries. Please contact our sales division for more information.

Is there any information available about your products?

Yes, files can be downloaded from our online shop containing information about specific products. You will find this information below the relevant product (if available). This will be expanded in the future on all fronts.

Will I be able to see all the agreements we have made about prices and discounts in the online shop?

If your discounts and price agreements have been incorporated into our system, these prices will automatically be displayed in the online shop (after you have logged in). If you nevertheless see a price that is incorrect, we kindly ask that you contact our sales team.

How do I return a product?

In specific cases, goods ordered by our customers need to be returned. This can be due to the following reasons:

  • The products you have ordered are defective or damaged.
  • The goods need to be repaired.
  • The order you received does not contain the items you ordered (please do not open the packaging).
  • The goods are part of an order in regard of which your salesperson has made an incidental agreement with stating that goods that were not used may be returned.

It is imperative that you contact us before returning these goods to us. We kindly request that you contact the salesperson who has sold you the goods first. His/her name and telephone number as listed on the documents accompanying your purchases.

Please note: Some products may have been manufactured specially for you or were made to order. Such products cannot be returned to us.

The order I placed via the online shop has been sent, but where is it now?

Your order was forwarded to our in-company clearance system. The sales division will then look at your order and send it to you, together with all the documentation and terms and conditions. We kindly ask that you send us an approved order confirmation in return.

I have a new email address. Where can I change this?

If you wish to edit the basic information associated with your account, please contact our sales team.

What can I do if I have registered as a new customer, but have not received a login code for the online shop yet?

You can expect a response from us within one business day, to the email address you have provided. In this email, you will find the activation link that can be used to activate your online shop account. Please note: this email may end up in your spam folder. If you have not received an email, please contact our sales team.

Can I order and pay for parts via the online shop?

All items ordered by our online shop are charged to your account. Depending on the payment conditions, we will send you your order or you will be able to pick up your order from our warehouse in Maasdijk. If you pick up your order from our warehouse you will be able to pay for it with your debit card.

Will my order be delivered carriage free?

This depends on the delivery address and country. All prices are ex warehouse in Maasdijk. If desired, our own delivery service can deliver small consignment in the Westland and Lansingerland areas carriage free. View our delivery options.

Can I re-download or consult an invoice sent to me in the past?

Yes. Your entire customer history can be consulted via the customer portal after you have logged in with your email address and password. You can download all your documents in PDF in your personal customer environment.

Can you send me my purchase invoices digitally?

Yes, if you have provided the email address for this purpose to our administration department, we will send you our sales invoices (your purchase invoices) by email.

What should I do if I can’t find the part I’m looking for in the online shop?

You can search our entire online shop using the search function. Here, you can search by item number, keyword or a description of the part you need. If you are unable to find the item you need, you can contact us. We will be happy to help you!

Can I consult my ordering history?

Yes, this is possible. You will find all the orders you have placed via the online shop. Orders placed elsewhere (i.e. not through the online shop) will not be listed in this overview. You will find your ordering history under the ‘Log in’ tab.

What are the advantages to having an Alumat Zeeman online shop account?

You can consult your orders and to create standardized order lists. In addition to this, you will be able to browse our entire product range.

How can I delete my account?

If you would like to delete your account, we kindly ask you to contact us.

How can I create an account?

You can apply for an account via the application form on the online shop. You can also contact our sales team. After we have created an account for you, we will send you an invitation email, including an activation button for the online shop. You will be able to start using our online shop once your account has been activated.

Logistics

What are the opening hours of the warehouse in Maasdijk?

The warehouse is open on business days from 7.30 AM to 4.30 PM.

Can invoices and/or packing slips also be made available in another language?

Yes, this is possible. Ask our administrative department for more information.

Are orders packaged to comply with the relevant export requirements?

Yes, all orders are packaged in to comply with the relevant export requirements as a standard.

Will my order be delivered carriage free?

This depends on the delivery address and country. All prices are ex warehouse in Maasdijk. If desired, our own delivery service can deliver small consignment in the Westland and Lansingerland areas carriage free. View our delivery options.

Can you draw up export document for customs authorities?

Yes, Alumat Zeeman draws up customs documents for goods shipped to destinations outside the EU.

Can very long materials be loaded into a closed container?

Yes, Alumat Zeeman has a C hook that enables very long materials to be loaded into a container.

Are export invoices and packing slips also available in Excel format?

Yes, our ordering system enables export invoices and/or packing slips to be created in multiple languages in Excel.

Is drop shipping possible?

Yes, drop shipping is possible for orders.

Maasdijk office

Does Alumat Zeeman have a showroom?

Unfortunately, our head office in Maasdijk does not have a showroom, but our warehouse (from which goods can be picked up) does have many products in stock. You can, of course, make an appointment to view products or to be shown around the warehouse.

What are the opening hours of the warehouse in Maasdijk?

The warehouse is open on business days from 7.30 AM to 4.30 PM.

Does Alumat Zeeman offer its guests use of free WiFi?

Our location at Honderdland 32 has a wireless network that is also accessible to our guests. This will help you pass your waiting time here fruitfully.

Can I recharge my electric car at Alumat Zeeman?

We at Alumat Zeeman consider sustainability one of our foremost priorities. Therefore, we have two charge points at our parking lot that can be used to recharge your electric car.

Is the Alumat Zeeman company building wheelchair-accessible?

Yes, the Alumat Zeeman company building at Honderdland 32 is wheelchair-accessible. We look forward to seeing you!

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